CUSTOMER SERVICE AGENT

Job description
In the text, masculine gender includes feminine and is used without discrimination to simplify the text.

We Offer

  • Competitive salary together with a year-end performance bonus;
  • Paid Christmas holiday vacation;
  • Full benefits including comprehensive group insurance (medication, dental, eyes, care, disability insurance, life insurance, etc.);
  • Telemedecine;
  • VRSP with employer contribution;
  • Opportunity to work for an innovative and growing company;
  • Professional developement courses;
  • Informal dress code;
  • Gym on site (2024);
  • New factory with new and modern offices (2024); and
  • Paid social activities (Food truck, karting, bowling etc.);
  • On site parking.

Labsurface in a Nutshell

Labsurface offers a dynamic, respectful and healthy work environment. Our success relies on the quality of our employees. Teamwork is at the center of our activities as we advocate healthy communication among the different work teams and between departments. The creativity and innovation demonstrated by our employees allow the company to continually reinvent itself and progress.

Labsurface strives to provide top of the line products and the utmost level of service to our customers. We develop and manufacture products with a high solids content and with virtually no VOCs. Labsurface is the winner of the Manufacturer: Product and Technology Innovation Award at the Gala Vision 2018. Labsurface is also part of the prestigious Canada Growth 2020 list. Our company has grown sales by more than 2000% since 2013.

Hope to meet you soon!

Our values

  • Innovation
  • Team
  • Results
  • Well being

Customer Service Agent

The Customer Service Agent provides an unparalleled customer experience by ensuring that every order is handled with the utmost diligence. The candidate must attach great importance to the quality of exchanges with customers and ensure that orders are placed, received and invoiced accurately and quickly. The Customer Service Agent reports to the Planning & Distribution Manager. He will be responsible for providing a top-notch customer experience and maintaining a high level of customer satisfaction in a fast-paced, collaborative work environment. The Customer Service Agent will need to build strong relationships and work collaboratively with representatives, customers and the entire Labsurface team.

Start Date: Immediately
Status: Permanent, Full-Time
Schedule: 40 hours, Monday to Friday
Location: Mascouche (5 minutes from the Mascouche train station)

Main functions

  • Process each received order with the utmost precision (in the ERP system);
  • Provide customers an order confirmation promptly after receiving the PO;
  • Fulfill the installer and distributor customers orders (receiving purchase orders, confirming stock, sending delivery or pick-up details, handling questions with the customers, updating order status );
  • Be accurate with estimated delivery dates;
  • Order invoicing;
  • With the collaboration of the Planning & Distribution Manager, establish order priorities and manage the high volume of requests;
  • Communicate directly with the customer to resolve problems, clarify order requirements and ensure product delivery;
  • Follow up proactively with customers;
  • Participate in ongoing discussions with the sales representative team;
  • Maintain a high customer satisfaction rate.
  • Participating in the continuous improvement of the department’s procedures;
  • All other related and requested tasks

Requirements

  • Post-secondary degree or one or more professional certifications (for example in Customer Service or Supply Chain or experience in the field);
  • At least 3 years of experience in Customer Service or sales support, an asset;
  • Experience working with ERPs;
  • Fully oral and written communication skills in English;
  • Fully oral and written communication skills in French
  • Knowledge and understanding of the manufacturing sector, more specifically “batch manufacturing”;
  • Solid knowledge of the Microsoft Office suite, in particular Excel and Outlook;
  • Ability to work in an environment where many departments collaborate, at different levels;
  • Strong organizational, problem solving and interpersonal skills with both internal and external stakeholders;
  • Excellent sense of organization and ability to meet high volume of requests;
  • Able to work under pressure.
  • Temperament focused on results and action with a strong concern for Customer Service;
  • Personality that thrives in a dynamic and stimulating work environment; and
  • Ability to approach problems differently, adapt to change quickly and strong conceptual and problem-solving skills.

* The bilingual requirement for this position is due to the fact that the person will have to collaborate and exchange with customers across Canada and the United States. *

Salary: $55,000.00 to $60,000.00 per year

Benefits:

  • Dental Insurance
  • Disability Insurance
  • Supplemental Health Insurance
  • Life Insurance
  • Vision Insurance
  • Paid Time Off
  • Company Events
  • VRSP (Voluntary Retirement Savings Plan)
  • On-Site Parking
  • Casual Dress Code

Schedule: 8 Hours

Language: French and english (Required)

Work Location: On-site

Application Deadline: 2025-02-15
Expected Start Date: 2025-02-17